Return Policy

Last updated: 6 March 2025

1. Who we are

This Return Policy applies to products ordered from the website bloxarynzar.world, operated by:

Bloxarynzar
215 Edgware Rd, Tyburnia, London W2 1ES, United Kingdom
Email: partners@bloxarynzar.world
Phone: +44 207 402 6134

If you have questions about returns or refunds, please contact us using the details above.

2. Your statutory rights

If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This Return Policy does not replace or reduce those rights. In summary:

• Goods must be as described, of satisfactory quality and fit for purpose. If they are not, you may be entitled to repair, replacement, price reduction or a refund.
• For distance contracts (e.g. online orders), you generally have 14 days from the day after you receive the goods to cancel the contract and return the goods for a full refund, without giving a reason. There are limited exceptions (e.g. sealed goods that are unsealed after delivery and are not suitable for return for health or hygiene reasons).

We describe below how we handle returns and refunds in practice, in line with these rights.

3. Right to cancel (14-day cancellation)

You have the right to cancel your order within 14 days of the day after you receive the product, without giving any reason. To exercise this right, you must inform us of your decision to cancel in a clear statement (e.g. by email or post using the contact details in section 1). You may use a model cancellation form if we provide one, but it is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your communication before the 14-day period has expired. If you cancel, we will reimburse all payments received from you, including the cost of standard delivery (we do not reimburse the cost of premium or express delivery if you chose that option). We will make the refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We will make the refund without undue delay and in any event not later than 14 days from the day we receive the goods back or from the day you supply evidence of having sent the goods back, whichever is the earliest.

You must send the goods back to us without undue delay and in any event not later than 14 days from the day you inform us of the cancellation. You will bear the direct cost of returning the goods. We will tell you the return address when you contact us to cancel. Goods should be returned in their original packaging where possible, in a resaleable condition. For hygiene reasons, if you have unsealed the product (e.g. opened the bottle or broken the seal), we may deduct from the refund an amount for any loss in value of the goods, or we may refuse a refund for that item if it cannot be resold; we will inform you before doing so. If you have used more than a minimal amount of the product, we may treat it as not resaleable and apply the same approach.

If you requested to begin the supply of services (e.g. digital content) during the cancellation period and have agreed to lose your right to cancel once performance has begun, you will not be entitled to cancel once we have started the supply.

4. Faulty or non-conforming goods

If the product is faulty, not as described, or otherwise does not conform to the contract, you are entitled to remedies under the Consumer Rights Act 2015. You may request repair or replacement; if that is not possible or is disproportionate, you may request a price reduction or a full refund. In the case of a refund, we will refund the price paid and any standard delivery costs. Please contact us as soon as you discover the fault and, if we ask, provide evidence (e.g. photos or description). We may ask you to return the product for inspection. We will not charge you for return postage for faulty goods where we have asked you to return them.

We will process your request without undue delay. If we dispute that the goods are faulty, we may have them assessed. Your statutory rights are not affected.

5. How to return goods

To return goods (whether under the 14-day right to cancel or in connection with a fault):

1. Contact us by email or phone using the details in section 1. Tell us your order reference (if you have one), the product name and the reason for the return.
2. We will confirm the return process and provide the return address and any reference number to include.
3. Pack the product securely, ideally in the original packaging. Include a copy of your order confirmation or your name and order details inside the package.
4. Send the package to the address we give you. For cancellation returns, you pay the return postage unless we have agreed otherwise. For faulty goods, we will not require you to pay return postage where we have asked for the return.
5. Keep proof of postage. We recommend using a tracked service so you can prove that you sent the goods back.

We are not responsible for goods lost or damaged in transit on the way back to us. If you are returning under the 14-day right to cancel, ensure you send the goods within 14 days of telling us you wish to cancel. We will process the refund once we have received the goods and verified the return (and, where applicable, after any deduction for loss in value as described in section 3).

6. Refunds

Refunds will be made to the same payment method you used for the order, unless we have agreed otherwise. We will process the refund within 14 days of receiving the returned goods (or of you providing evidence of return) or, in the case of a faulty product, within 14 days of agreeing that you are entitled to a refund. Your bank or card provider may take additional time to show the refund in your account.

We do not charge a restocking fee for returns that comply with this policy. If we deduct an amount for loss in value (e.g. unsealed product), we will inform you before making the deduction and will refund the balance.

7. Exchanges

We do not offer direct exchanges. If you want a different product or quantity, you may return the original order in accordance with this policy and place a new order. We will process the refund for the return as set out above.

8. Products that cannot be returned

For hygiene and safety reasons, we may not accept returns of sealed goods that have been unsealed after delivery, where they cannot be resold (e.g. food supplements that have been opened). In such cases, we may still offer a refund only where the product is faulty or not as described. Your right to cancel within 14 days still applies, but we may deduct from the refund an amount reflecting the loss in value, or refuse the return if the product is not in a condition to be returned, in line with the Consumer Contracts Regulations. We will inform you before applying any deduction.

9. International orders

If you ordered from outside the United Kingdom, the same principles apply where you are a consumer in a jurisdiction that gives you equivalent rights. Return postage and any customs or import charges on return are your responsibility unless the product is faulty or we have agreed otherwise. Refunds will be made in the currency and via the payment method used for the original order, subject to any conversion or fees applied by your bank or payment provider.

10. Complaints

If you are not satisfied with how we have handled your return or refund, please contact us again. We will try to resolve the matter. If you are a consumer in the UK, you may also have the right to refer the matter to the courts or to use alternative dispute resolution. Our Terms of Service contain further information on complaints and dispute resolution.